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WHO WE ARE
Redefining Healthcare: Merging Excellence with Compassion.
At Ujala Cygnus, we are committed to delivering high-quality and affordable healthcare to everyone. As North India’s largest NABH-certified hospital chain, we operate 25 hospitals across 19 Tier-2 and Tier-3 cities in Haryana, Uttar Pradesh, Delhi, Uttarakhand, Jammu & Kashmir, and Punjab. With 2,800+ beds, 300+ doctors, and 1,400+ medical professionals, we bring advanced technology and compassionate care to communities with limited access to healthcare.
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Frequently Asked Questions
Find quick answers about appointments, treatments, and patient services.
What are your visiting hours?
General visiting hours are 10:00 AM – 6:00 PM and 5:00 Monday to Saturday. ICU and critical care areas have restricted visiting slots – please check with the nursing station at your specific hospital location.
How can I book an appointment with a doctor?
You can book an appointment by calling your nearest Ujala Cygnus hospital, messaging us on WhatsApp, or using the “Book Appointment” option on our website by selecting the speciality, doctor, and preferred time slot.
Do you provide emergency services?
Yes, all Ujala Cygnus hospitals operate 24×7 emergency and trauma care services with an ambulance facility for immediate assistance.
What documents do I need for admission?
You will need a valid photo ID (Aadhaar/Voter ID/Passport), any previous medical records or referral letters, insurance or empanelment card (if applicable), and a doctor’s admission advice slip.
Do you accept health insurance?
Yes, we accept most major health insurance policies along with cashless treatment facilities. Please check with our insurance desk for your specific provider and policy coverage.
Can international patients get treatment at your hospital?
Yes, we welcome international patients and provide assistance with appointment scheduling, treatment planning, and coordination for a smooth healthcare experience.
How can I access my medical reports?
Medical reports can be collected in person from the hospital’s diagnostics/reports counter, or WhatsApp, where enabled at your location.
Do you offer health check-up packages?
Yes, we offer a range of preventive health check-up packages tailored for different age groups and health concerns. Contact your nearest hospital for current packages and pricing.
What medical specialities are available at Ujala Cygnus hospitals?
We offer a wide range of specialities including Cardiology, CTVS, Neurology & Neurosurgery, Orthopedics, Gynaecology, Gastroenterology, Nephrology, Urology, Oncology, Pediatrics & Neonatology, Pulmonology, ENT, Ophthalmology, Plastic Surgery, Dentistry, and General Medicine.
Do you perform advanced surgeries such as cardiac or neuro surgery?
Yes, our super-speciality hospitals are equipped with modern operation theatres and experienced specialists to perform advanced cardiac, neuro, and other complex surgical procedures.
Is critical care and ICU facility available?
Yes, all our hospitals have well-equipped ICUs/critical care units with round-the-clock monitoring by trained specialists and nursing staff.
Do you provide dialysis and kidney care treatment?
Yes, we provide comprehensive nephrology services including dialysis, kidney disease management, and related treatments under expert supervision.
Are maternity and delivery services available?
Yes, our hospitals offer complete maternity care including normal delivery, C-section, high-risk pregnancy management, and neonatal care.
Do you offer cancer treatment and oncology services?
Yes, select Ujala Cygnus hospitals provide oncology consultation and treatment support; please check with your nearest hospital for specific oncology services available at that location.
Is physiotherapy and rehabilitation available after treatment?
Yes, physiotherapy and rehabilitation services are available to support recovery after surgeries, injuries, and chronic conditions.
How do I know which doctor or department to consult for my condition?
You can use the “Doctors” or “Specialities” section on our website to search by speciality, or call our helpline and our team will guide you to the right department.
Which insurance providers are accepted at your hospitals?
We are empanelled with most major government and private health insurance providers. Please contact our insurance desk to confirm your specific provider.
Do you offer cashless treatment facilities?
Yes, cashless treatment is available for patients with eligible insurance policies and government scheme empanelments, subject to pre-authorization approval.
Are you empanelled with government health schemes like Ayushman Bharat/CGHS?
Yes, Ujala Cygnus hospitals are empanelled with several government healthcare schemes. Availability may vary by location, so please check with your nearest hospital.
What is the process for cashless insurance approval?
Submit your insurance details and ID proof at the insurance desk on admission; our team coordinates with your insurer for pre-authorization before treatment begins.
Can I claim reimbursement if I pay for treatment myself?
Yes, we provide all necessary medical documents, bills, and reports required for reimbursement claims with your insurance provider.
Is insurance verification required before a planned admission?
Yes, for planned (non-emergency) admissions, we recommend verifying your insurance coverage and completing pre-authorization at least a day in advance.
Do corporate/company health policies work at your hospitals?
Yes, we accept most corporate health insurance and TPA (Third Party Administrator) policies. Please check with our insurance desk for your specific corporate policy.
Who do I contact for insurance-related queries?
You can visit the dedicated Insurance/TPA desk at the hospital or contact our helpline number for assistance with any insurance-related questions.
Do you provide ambulance services?
Yes, 24×7 ambulance services are available for emergencies and patient transfers. You can call our helpline for immediate ambulance assistance.
Is a pharmacy available within the hospital premises?
Yes, all Ujala Cygnus hospitals have an in-house pharmacy offering prescribed medicines round the clock.
Do you offer diagnostic and lab testing services?
Yes, our hospitals are equipped with in-house diagnostic and pathology labs offering a wide range of tests with quick turnaround times.
Is there a facility for patient attendants to stay overnight?
Yes, attendant seating/stay arrangements are available near patient wards; please check with hospital staff for specific facilities at your location.
Do you provide food/dietary services for admitted patients?
Yes, hygienic and diet-appropriate meals are provided to admitted patients as per doctor and dietician recommendations.
Can I get a second opinion from your doctors?
Yes, you can book a consultation for a second opinion with any of our specialists by calling the hospital or booking an appointment online.
How can I give feedback or a complaint about my hospital experience?
You can share your feedback through the “Share Your Feedback” section on our website, directly with our patient relations desk, or via our helpline number.
Do you offer home healthcare or teleconsultation services?
Select locations offer teleconsultation and home-care support services. Please contact your nearest Ujala Cygnus hospital to check availability.
Is emergency care available 24x7?
Yes, all Ujala Cygnus hospitals provide round-the-clock emergency and trauma care services, every day of the year.
What should I do in case of a medical emergency?
Call our emergency helpline immediately or rush to your nearest Ujala Cygnus hospital’s emergency department, which is staffed and equipped to handle critical cases at all times.
Do you have an emergency ambulance helpline?
Yes, each hospital has a dedicated emergency helpline number for immediate ambulance dispatch and emergency guidance.
Is trauma and accident care available?
Yes, our emergency departments are equipped to handle trauma, accident, and critical injury cases with immediate medical attention.
Will I be treated in an emergency even without prior documents?
Yes, emergency treatment is provided immediately regardless of documentation; required paperwork can be completed once the patient is stabilized.
Do you have a dedicated emergency/critical care team?
Yes, our emergency departments are staffed with dedicated emergency physicians, specialists, and critical care nurses available at all times.
Is emergency treatment covered under insurance/cashless facility?
Yes, emergency treatment can be availed under cashless facility for eligible insurance holders; our insurance desk assists with approvals as treatment proceeds.
What is the fastest way to reach the emergency department?
Call the hospital’s emergency helpline directly for guidance, or proceed straight to the emergency entrance of your nearest Ujala Cygnus hospital – no prior appointment is needed.
About Ujala Cygnus Healthcare
With an eye at revolutionising the Healthcare experience of under-served populations of Bharat, Ujala Cygnus was established in November 2019 as a merger between Ujala Healthcare and Cygnus Medicare.
Contact Info
Appointment Bookings : info@ujalacygnus.com
Patient Services : +91 91466 91466
Emergency Services : 24x7